Important Arbitration Notice
These Terms contain a mandatory individual arbitration provision and class action waiver in Section 21 that require the exclusive use of final and binding arbitration to resolve disputes. You have 30 days to opt out of arbitration by emailing [email protected].
Welcome to Reeva, the AI assistant developed and powered by Returned.com, Inc. These Terms of Service ("Terms") govern your use of our text messaging service, website, and related services operated by Returned.com, Inc. ("we," "us," or "our"). Reeva is an AI product of Returned.com, Inc. By accessing our website or using our SMS service, you agree to be bound by these Terms.
1. Service Description
Our AI Assistant SMS service provides:
- Interactive customer support via text messaging using artificial intelligence technology
- Personalized service continuity through service context retention
- Account notifications and informational services
- Assistance with customer service inquiries (billing disputes, cancellations, refunds)
- Article research and summary delivery
- Automated responses to common questions generated by AI
- Service history and preference management for improved support
AI Technology Disclosure
This service uses artificial intelligence technology to generate automated responses. AI responses may contain inaccuracies, "hallucinations," or inappropriate content. All AI-generated communications are monitored and may be reviewed by human staff. You are solely responsible for evaluating the accuracy and appropriateness of AI responses for your use case.
2. Eligibility and Account Requirements
To use our service:
- You must be at least 13 years old
- You must have legal authority to enter into this agreement
- You must provide accurate contact information
- You must be authorized to use the phone number provided
- You must comply with all applicable laws and regulations
3. SMS Service Terms and Consent
3.1 Consent to Receive Messages
By providing your phone number to Reeva:
- You expressly consent to receive SMS/text messages from Reeva using automated technology
- You consent to receive both transactional and informational messages
- You confirm you are authorized to use the provided phone number
- You understand that consent is not required as a condition of purchase
- You acknowledge that message frequency varies based on your usage
- You understand that standard message and data rates apply
3.2 Message Types
Transactional
Service responses, confirmations, and account-related communications
Informational
Service updates, assistance, and requested information
Support
Customer service assistance and troubleshooting
3.3 Opt-Out Procedures
How to Stop Messages
You can opt out at any time through any reasonable method:
- Text "STOP," "QUIT," or "UNSUBSCRIBE" to 720-500-7000
- Email [email protected] with "UNSUBSCRIBE" in subject
- Reply to any message with "stop" or "unsubscribe"
- Contact customer support by phone or email
Opt-out requests are processed within 10 business days. You may receive one final confirmation message.
3.4 Help and Support
For assistance, text "HELP" to 720-500-7000 or email [email protected].
4. Message Delivery and Carrier Information
Message Frequency
Varies based on your usage and service needs
Carrier Charges
Standard message and data rates apply according to your mobile plan
Delivery
Message delivery depends on your carrier and is not guaranteed
Geographic Limitations
Service is available in the United States only
Supported Carriers
Compatible with major US carriers including Verizon, AT&T, T-Mobile
Carrier Disclaimer
We are not responsible for carrier-related delays, failures, or additional charges imposed by your mobile carrier.
5. Acceptable Use and Restrictions
Permitted Uses
- Legitimate customer service and informational requests
- Assistance with billing, disputes, and account management
- Research and information gathering
- Automated task assistance as designed
Prohibited Uses
- Spam, harassing, abusive, or threatening messages
- Illegal, fraudulent, or harmful activities
- Disrupting or reverse engineering our service
- Impersonation or misrepresentation
- Sharing sensitive financial info via SMS
- Unauthorized automated systems
9. AI Assistant Limitations and Disclaimers
Important AI Disclaimer
Our AI assistant is designed to help with customer service issues but has significant limitations.
- AI responses are automated and may be inaccurate, incomplete, or inappropriate
- AI may produce "hallucinations" or false information
- Service context helps provide personalized assistance but is not perfect
- For complex issues, you may be directed to human support
- We do not guarantee specific outcomes from using our service
- The AI cannot provide legal, financial, medical, or professional advice
- You must evaluate all AI responses for accuracy and appropriateness
- You are solely responsible for actions taken based on AI responses
21. Dispute Resolution and Arbitration
Mandatory Arbitration
Most disputes must be resolved through individual arbitration, not court litigation or class actions. You have 30 days to opt out.
Governing Law
These Terms are governed by the laws of the United States and the state where Returned.com, Inc. is headquartered.
Arbitration Agreement
Any disputes must be resolved through binding individual arbitration, except small claims court actions and IP disputes.
Opt-Out Right
You may opt out within 30 days by emailing [email protected] with your full legal name and clear statement.
Class Action Waiver
You waive the right to participate in class actions. Arbitration will be conducted on an individual basis only.
23. Contact Information
SMS Support
720-500-7000
Text 'HELP' for assistance
Last Updated: January 19, 2026
By using our SMS service or website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.