Adobe Creative Cloud
Complete customer service guide. Skip the hold times with AI.
News & Safety Alerts
Recent News 5
Shared Device Licensing Issue for Adobe Creative Cloud All Apps for Higher Education
Some users report problems recovering Shared Device Licenses for Adobe Creative Cloud All Apps under Higher Education licensing, specifically lacking a recall button to manage licenses. This issue is currently discussed in Adobe’s community forums as of 2025, indicating ongoing licensing management challenges for institutional users[1].
Customer Complaints About Adobe Subscription Billing and Cancellation Difficulties
Some customers have expressed frustration with Adobe’s subscription billing, including recurring charges and difficulties canceling accounts without clear refund processes. These complaints appear in Adobe community forums in 2025, highlighting ongoing customer service and billing concerns[7].
Adobe Faces Market Pressure from AI-Driven Creative Tools Challenging Photoshop
Industry analysis in 2025 discusses the competitive threat to Adobe Photoshop from emerging AI-native creative tools. While not a direct consumer complaint, this market shift could impact Adobe’s product positioning and user experience in the near future[5].
No Reports of Data Breaches or Security Incidents Involving Adobe Creative Cloud
Recent cybersecurity news includes a breach at Red Hat but no linked incidents involving Adobe Creative Cloud or its user data have been reported as of October 2025[4].
Policy and Interface Updates in Adobe Workfront and Creative Cloud Ecosystem
Adobe has implemented interface modernization updates in Workfront and Creative Cloud-related tools to improve user experience, with releases throughout 2025. These changes do not appear to have caused major user issues but reflect ongoing product evolution[3].