Best time to call: Early morning or late evening (avoid midday during large-scale outages for faster response)
❌ No fees for reporting an outage or service restoration.
A new class action lawsuit alleges that Duke Energy Carolinas failed to adequately protect sensitive customer information, including personally identifiable information (PII). The suit claims negligence and violation of data security laws, seeking damages and injunctive relief.
Over the past decade, Duke Energy and its Foundation have invested $33. 8 million to support emergency preparedness, disaster relief, and community resilience across seven states.
Duke Energy submitted its long-range energy plan to North Carolina regulators, aiming to meet rising electricity demand while keeping customer bills below inflation. The plan includes investments in grid upgrades, cleaner generation sources, and energy storage to ensure reliability and cost savings for customers[3].
One year after Hurricane Helene caused historic flooding and damaged over 350 substations, Duke Energy linemen recount the extensive restoration efforts. The company mobilized all personnel to restore power to 2.
No safety recalls reported
