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A class action lawsuit was filed in federal court in New York alleging that USAA failed to adequately protect the personal information of thousands of customers during a data breach that occurred between December 2022 and May 2023. The suit claims USAA delayed notifying customers until June 2023 and did not implement sufficient security measures to safeguard data[3].
A class action lawsuit filed in California alleges USAA unfairly profited by maintaining high auto insurance premiums despite a significant reduction in driving and accidents during the COVID-19 pandemic. The plaintiff claims USAA’s profits increased at the expense of customers due to fewer claims being paid[4].
USAA has cut back on issuing new homeowners insurance policies in wildfire-prone areas of California. This was clarified in response to statements by Governor Newsom, who incorrectly suggested USAA had left the California market entirely.
Recent consumer complaints and legal actions against USAA primarily concern insurance pricing fairness during the pandemic and data security lapses rather than product defects or safety issues[3][4].
Despite some restrictions and legal challenges, USAA remains active in the insurance market, including California, and has not exited any major markets as of 2025[6]. No new service outages, billing issues, or major business changes for USAA were reported in the latest news.
Phone: 800-531-8722
Website: https://www.usaa.com
Best time to call: Morning hours or midweek (Tuesday-Thursday) to reduce wait times
❌ Deductible may apply to your claim[1].
❌ Out-of-pocket expenses may be temporarily required if USAA awaits reimbursement from another insurer[1].
USAA may try to keep you with:
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