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Kaiser Permanente

Kaiser Permanente

Complete customer service guide. Skip the hold times with AI.

Avg. Hold Time
5-15 minutes
Difficulty
Medium
Phone
1-800-464-4000
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News & Safety Alerts

Recent News 6

recall
1 month ago

Kaiser Permanente Named as Defendant in Depo-Provera Lawsuit

A California woman has filed a lawsuit against Kaiser Permanente, alleging that she developed debilitating brain tumors after using the contraceptive Depo-Provera, which was prescribed and administered through Kaiser facilities. The lawsuit also accuses Kaiser of promoting Depo-Provera as safe despite knowing its risks.

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general
1 month ago

Kaiser Permanente's Health Plans Receive Top Ratings

Kaiser Permanente's commercial and Medicare plans have been rated among the highest in the nation for quality and service by the National Committee for Quality Assurance (NCQA). This recognition underscores Kaiser's commitment to delivering high-value care through innovation and patient-centered approaches.

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general
1 month ago

California Medi-Cal Restrictions Impact Kaiser Permanente

New restrictions under California's CalAIM program will limit private health care competition, with Kaiser Permanente being one of the few providers allowed to serve new Medi-Medi patients in certain counties. Critics argue that these restrictions could reduce care options and increase costs.

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lawsuit
1 month ago

Arbitration Case Filed Against Kaiser Permanente

An arbitration case was filed against Kaiser Permanente Group, Inc. in the California Northern District Court on September 30, 2025.

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recall
1 month ago

Kaiser Permanente's Commitment to Patient Safety and Quality

While there are no specific recent incidents of product recalls or safety issues, Kaiser Permanente continues to emphasize its commitment to patient safety and quality care. This is reflected in its high ratings from NCQA and its focus on evidence-based treatments.

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Book Appointment Kaiser Permanente

📞 How to Book Appointment

  • ✅ Online via kp.org
  • ✅ KP mobile app
  • ✅ By phone (24/7)
  • ✅ Through the clinician's office (message portal)

Phone: 1-800-464-4000

Website: https://healthy.kaiserpermanente.org

Best time to call: Mid-morning (10 a.m. – 11:30 a.m.) or early afternoon (after 1:30 p.m.) on Tuesday through Thursday for shorter wait times.

💡 Pro Tips

  • Check for same-day or next-day availability online or by phone for faster scheduling.
  • Peak call volumes may occur early mornings and Mondays—try mid-morning or early afternoon for shorter waits.
  • Using kp.org or the KP app is often fastest for booking, canceling, or viewing appointments.
  • For specialty care, check if a referral is needed before booking.

⚠️ Watch Out For

❌ Standard copay, coinsurance, or deductible may apply to in-person visits.

❌ No additional cost for phone or video appointments for most health plans.

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