Massachusetts General Hospital

📞 How to Cancel

• ✅ Phone
• ✅ Email
• ✅ In-person visit to Wang Ambulatory Care Center (Room 018)
• ✅ Patient Gateway Portal

💡 Pro Tips

• Prepare your medical record number and appointment details before calling.
• If cancelling an appointment, request written/email confirmation.
• For quick cancellation, use Patient Gateway portal if you are enrolled.
• Patient and Family Relations is best for complaint or complex cancellation issues.

⚠️ Watch Out For

❌ Late cancellation or no-show fees may apply for appointments—confirm with scheduling office.

🎁 Common Retention Offers

Massachusetts General Hospital may try to keep you with:

• Staff may offer to reschedule instead of cancel, but typically do not offer incentives for keeping medical appointments.

Only accept if it truly meets your needs!